Last Updated: March 11, 2026
At Mosaic Studio, we specialize in manufacturing and exporting artistic tiles and handcrafted ceramics to clients worldwide. This Shipping Policy outlines our shipping procedures, delivery options, costs, and responsibilities to ensure a smooth international trade experience for our B2B partners.
Our Shipping Capabilities
With years of international export experience, we have established reliable logistics networks covering major markets across:
Regions Served
- North America (USA, Canada)
- Europe (UK, EU, Scandinavia)
- Australia & New Zealand
- Middle East (UAE, Saudi Arabia, Qatar)
- Southeast Asia (Singapore, Thailand, Malaysia)
Shipping Methods
- Full Container Load (FCL)
- Less than Container Load (LCL)
- Air Freight (urgent orders)
- Express Courier (samples)
- Rail Freight (Europe/Asia)
Incoterms 2020 Options
We offer flexible shipping terms based on Incoterms 2020 standards. Choose the option that best suits your logistics needs:
FOB (Free On Board)
Best for: Customers with freight forwarders and import experience
| Our Responsibility | Your Responsibility |
|---|---|
| Export clearance | International freight |
| Delivery to port | Marine insurance |
| Loading onto vessel | Unloading & import clearance |
| Origin documentation | Destination charges & delivery |
CIF (Cost, Insurance & Freight)
Best for: Customers wanting simplified logistics with risk coverage
| Our Responsibility | Your Responsibility |
|---|---|
| Export clearance | Import clearance & duties |
| International freight | Unloading at destination |
| Marine insurance | Destination charges & delivery |
| Delivery to destination port | Inland transportation |
DDP (Delivered Duty Paid)
Best for: Customers wanting door-to-door service (select countries only)
| Our Responsibility | Your Responsibility |
|---|---|
| All shipping & logistics | Receiving at agreed location |
| Export & import clearance | Unloading & inspection |
| All duties & taxes | Installation coordination |
| Door-to-door delivery | Final acceptance |
Note: DDP availability depends on destination country regulations. Contact us to confirm DDP options for your location.
EXW (Ex Works)
Best for: Customers with complete logistics control or local pickup
| Our Responsibility | Your Responsibility |
|---|---|
| Goods ready at factory | All transportation |
| Packaging | Export & import clearance |
| Loading assistance | All associated costs & risks |
Production & Shipping Timeline
Standard Lead Times
| Product Type | Production | Shipping | Total Delivery |
|---|---|---|---|
| Stock Items | 5-10 days | 15-35 days | 20-45 days |
| Standard Custom | 25-35 days | 15-35 days | 40-70 days |
| Custom Design | 45-60 days | 15-35 days | 60-95 days |
| Large Projects | 60-90 days | 20-40 days | 80-130 days |
Shipping Transit Times by Region
| Destination | Sea Freight | Air Freight | Express |
|---|---|---|---|
| North America West Coast | 14-18 days | 5-7 days | 3-5 days |
| North America East Coast | 25-30 days | 5-7 days | 3-5 days |
| Europe (Main Ports) | 25-35 days | 6-8 days | 4-6 days |
| UK | 28-35 days | 6-8 days | 4-6 days |
| Australia | 18-25 days | 5-7 days | 3-5 days |
| Middle East | 15-20 days | 4-6 days | 3-4 days |
| Southeast Asia | 7-14 days | 3-5 days | 2-3 days |
Note: Transit times are estimates and subject to port congestion, weather conditions, and customs clearance procedures.
Packaging Standards
We understand that artistic tiles and handcrafted ceramics require specialized packaging to withstand international transit. Our packaging protocols include:
Primary Protection
- Individual Wrapping: Each tile wrapped in protective foam or bubble wrap
- Layer Separation: Cardboard dividers between tile layers prevent scratching
- Corner Protection: Reinforced corner guards for fragile edges
- Moisture Barrier: Plastic wrapping to prevent humidity damage
Secondary Packaging
- Export-Grade Cartons: Double-wall corrugated boxes (minimum 5-ply)
- Palletization: ISPM-15 certified wooden pallets for container loading
- Strapping: Heavy-duty plastic or steel banding securing cartons to pallets
- Stretch Wrapping: Complete pallet coverage for moisture and dust protection
Container Loading
- FCL Loads: Professional loading with proper weight distribution and bracing
- LCL Loads: Consolidation with compatible cargo, clearly marked fragile
- Loading Supervision: Optional third-party inspection available
Special Packaging Options
| Option | Description | Additional Cost |
|---|---|---|
| White Glove Packaging | Extra foam, corner protectors, shock indicators | +$150 per pallet |
| Climate-Controlled | Desiccants, humidity monitors for sensitive glazes | +$100 per container |
| Retail-Ready Packaging | Individual boxes with branding for direct resale | Quoted per project |
| Crating | Wooden crates for high-value or oversized items | +$200-500 per crate |
Shipping Costs & Calculations
Cost Components
Total shipping costs typically include:
- Origin Charges: Inland transport to port, export documentation, terminal handling
- Ocean/Air Freight: Based on weight (kg) or volume (CBM), whichever is greater
- Insurance: 0.3% of CIF value for all-risk marine coverage
- Destination Charges: Unloading, customs clearance, duties, inland delivery
Container Specifications
| Container Type | Internal Dimensions | Payload | Typical Tile Load |
|---|---|---|---|
| 20′ GP | 5.9m x 2.35m x 2.39m | 28,000 kg | 800-1,000 sqm |
| 40′ GP | 12.03m x 2.35m x 2.39m | 26,500 kg | 1,600-2,000 sqm |
| 40′ HQ | 12.03m x 2.35m x 2.69m | 26,500 kg | 1,800-2,200 sqm |
Minimum Order Quantities (MOQ)
| Shipping Method | Minimum Quantity | Best For |
|---|---|---|
| Full Container (FCL) | 1 x 20′ container | Large projects, cost efficiency |
| Less Container (LCL) | 5 CBM or 3,000 kg | Medium orders, flexible timing |
| Air Freight | 100 kg | Urgent samples, small batches |
| Express Courier | 1 box (up to 30 kg) | Samples, prototypes only |
Order Tracking & Documentation
Tracking Your Shipment
Once your order ships, we provide:
- Bill of Lading (B/L) Number: For sea freight tracking via carrier websites
- Air Waybill (AWB): For air freight tracking
- Container Number: Real-time tracking through shipping line portals
- Estimated Arrival: Regular updates on vessel schedules and delays
Track your shipment through our logistics partners or contact Ada for status updates.
Shipping Documents Provided
- Commercial Invoice
- Packing List
- Bill of Lading (or Air Waybill)
- Certificate of Origin
- Quality Inspection Certificate (if requested)
- Fumigation Certificate (wooden packaging)
- MSDS (for certain glaze materials, if required)
Risk, Insurance & Liability
Risk Transfer
Risk of loss or damage transfers according to the agreed Incoterm:
- FOB: Risk passes when goods cross the ship’s rail at origin port
- CIF: Risk passes at origin, but we arrange insurance coverage
- DDP: Risk remains with us until delivery to your specified location
- EXW: Risk passes when goods are made available at our factory
Marine Insurance
We strongly recommend comprehensive cargo insurance for all shipments:
| Coverage Type | What’s Covered | Cost |
|---|---|---|
| Institute Cargo Clauses (C) | Major casualties: fire, sinking, collision | 0.15% of goods value |
| Institute Cargo Clauses (B) | Above + heavy weather, earthquake, jettison | 0.25% of goods value |
| Institute Cargo Clauses (A) – All Risk | All physical loss or damage except exclusions | 0.35% of goods value |
| Extended Coverage | Theft, pilferage, non-delivery, breakage | Additional 0.15% |
Damage Claims Procedure
In the unfortunate event of shipping damage:
- Document Immediately: Photograph damaged packaging and products before unloading
- Note on B/L: Ensure carrier notes damage on the Bill of Lading or delivery receipt
- Notify Carrier: File written claim with shipping line within 3 days of delivery
- Contact Us: Send damage report with photos to zhangjy700@gmail.com within 7 days
- Survey: We may arrange independent surveyor inspection if damage exceeds $500
- Resolution: Insurance claim processing typically takes 30-60 days
Important: Concealed damage (discovered after initial delivery inspection) must be reported within 48 hours of unpacking.
Customs Clearance & Import Duties
HS Classification
Our ceramic tiles typically fall under these HS codes:
- 6907.21: Unglazed ceramic flags and paving, hearth or wall tiles
- 6907.22: Unglazed ceramic mosaic cubes
- 6907.30: Glazed ceramic flags and paving, hearth or wall tiles
- 6907.40: Glazed ceramic mosaic cubes
Import Compliance
Customers are responsible for:
- Providing accurate importer of record information
- Ensuring compliance with destination country import regulations
- Obtaining necessary import licenses or permits
- Paying all customs duties, taxes, and clearance fees
- Classifying goods correctly for customs purposes
Common Import Requirements
| Region | Common Requirements |
|---|---|
| United States | FDA clearance (if food contact), CPSC compliance, TSCA statement |
| European Union | CE marking (construction products), REACH compliance |
| United Kingdom | UKCA marking, UK REACH compliance |
| Australia | ACCC compliance, asbestos-free declaration |
| California | Prop 65 warnings (if applicable) |
We provide necessary certificates of conformity upon request. Additional testing or certification costs are borne by the Customer.
Special Shipping Considerations
Peak Season Planning
International shipping experiences peak congestion during:
- Chinese New Year: Factory closures for 2-4 weeks (January/February)
- Golden Week: Reduced operations first week of October
- Holiday Season: October-December for Christmas delivery
- Summer Peak: June-August for back-to-school and fall projects
We recommend placing orders 30-45 days earlier during these periods to ensure timely delivery.
Split Shipments
For large projects, we offer phased delivery:
- Split production into manageable lots
- Staggered shipping to match construction schedule
- Reduced storage requirements at destination
- Additional shipping costs apply for multiple shipments
Warehousing Solutions
We can arrange:
- Origin Warehousing: Store completed goods at our facility (first 30 days free)
- Destination Warehousing: Bonded or standard warehousing at major ports
- Consolidation Services: Combine with other suppliers for cost efficiency
Delivery Acceptance & Inspection
Upon Arrival
- Inspect external packaging for visible damage, moisture, or tampering
- Count pallets/cartons against packing list
- Check container seal integrity (if FCL)
- Note any discrepancies on the delivery receipt before signing
- Take photographs of any damage for insurance claims
Unpacking Guidelines
- Allow tiles to acclimate to room temperature for 24-48 hours before unpacking
- Handle with clean gloves to prevent oil transfer to glazed surfaces
- Inspect random samples from each pallet for quality verification
- Report any quality issues within 7 days of delivery
Shipping Policy Updates
We continuously monitor global logistics conditions and may update this policy to reflect:
- Changes in international shipping regulations
- New carrier partnerships or route optimizations
- Adjustments to packaging standards
- Updated Incoterms interpretations
Current version always available on our website. Significant changes will be communicated to active customers via email.
Contact Our Logistics Team
For shipping quotes, schedule coordination, or any logistics inquiries:
Mosaic Studio – Shipping Department
Contact Person: Ada
Email: zhangjy700@gmail.com
WhatsApp: +86 13341211240
Telephone: +86 13341211240
WeChat: Mosaic-Studio
Office Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Response Time: Within 24 hours for all shipping inquiries
